The country right now is buzzing with talk of digital innovation and the opportunities it presents to small businesses and entrepreneurs.
Is WhatsApp missing a trick?
Avaya Director for Sales Engineering for the Middle East, Africa, Asia and the Pacific Savio Tovar Dias gives his take on WhatsApp’s most recent announcement and how it can be instrumental in improving customer experiences.
Turning ‘data chaos’ into value through digital transformation
Enterprises today have to be aware that they have ‘data chaos’ within their businesses, and they need to embrace this as part of their digital transformation.
Why contact centre managers need to be customer advocates
While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.
The evolving role of the CISO
Businesses are increasingly looking to their CISOs to define, implement, measure and communicate the strategies they need to both assess and manage all areas of risk.
Is cross-platform Data Loss Prevention a prerogative?
The Windows dominated company infrastructures are not so frequent anymore. Organisations and IT departments are challenged with multi-platform workstations thanks to several factors.
Preventing DNS-based data exfiltration
Most enterprises have multiple defense mechanisms and security technologies in place, yet somehow malicious actors find a way to appropriate data.
Technology for good
ICT offers an incredible platform for achieving the Sustainable Development Goals (SDGs). Having already reached an estimated 20 million people with initiatives such as Connect to Learn, Reunite and Ericsson Response, Ericsson does not plan to slow down any time soon.
Let the budget games begin!
Budget planning is typically a give-and-take exercise, since all departments are fighting for those corporate dollars. Mathias Thurman from the Security Manager’s Journal discusses the importance of securing budgets for IT security.
The power of mobile capture
As everything is becoming more mobile, so is document and data capture. Emma Isichei, Worldwide Category Director for Capture Solutions, Kodak Alaris, discusses the increasing need organisations have to capture on the move while maintaining the same workflow
The importance of security intelligence
The cybersecurity industry has come a long way from the time when anti-virus and firewall systems used to be the main tools for preventing and resolving data threats. Firosh Ummer, Managing Director, Paladion EMEA, explains why security intelligence is important.
Get your head in the cloud
If you want to tell someone to be more realistic you might say: “Get your head out of the clouds.” But in fact, you have to do the exact opposite if you’re an IT security professional charged with managing security in today’s increasingly cloud-based world.
Channel centric
Having joined Juniper Networks as Director Partner Sales, Middle East and Africa, earlier this year, Claire Jones shares company updates and the way forward for channel partners.
Network security – it’s everybody’s business!
Maan Al-Shakarchi, Networking Lead, Europe and AMEA, Avaya, discusses the recent breach experienced by the Bangladesh Central Bank and shares insights on the importance of having a good network security in place.