During GITEX Global 2024, Avaya, a global leader in enterprise CX, highlighted a range of technology demonstrations that seamlessly integrate AI into every facet of customer interaction, transforming traditional contact centers into dynamic experience centers.
These capabilities are delivered through a roadmap for modernizing contact centers without the disruption associated with full cloud migration, and will empower agents to deliver personalized, efficient, and memorable customer journeys.
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“We’re helping our customers and our channel partner ecosystem on this AI journey” – Ahmad Dorra, Avaya