Abu Dhabi Islamic Bank (ADIB) has expanded its network of ADIB Express branches, following a strong reception from customers, opening two new locations in the UAE.
Located Emaar Business Park in Dubai and Al Wahda Mall in Abu Dhabi, the outlets are a new generation of technology-enabled branches that combine the benefits of digital banking with a highly-personalised customer service.
According to the bank, there are now five ADIB Express branches in operation across the UAE.
Philip King, Global Head of Retail Banking at ADIB, said, “There has been a clear change in the relationship UAE customers have with their banks, and we are investing heavily in our technology infrastructure to capture a distinct preference for digital banking. At ADIB, we have a strong track record in developing and integrating best-in-class technologies which can simplify customers’ lives and make their banking experience as seamless and secure as possible. We have received an overwhelmingly positive response from customers who have used our ADIB Express branches as they expedite many banking processes, allowing our teams to focus on providing a high-quality customer service.”
ADIB Express branches provide customers with access to a wide range of self-service digital functions, while benefiting from the digitally enabled personalised service on-site or even via video chat. This seamless integrated approach enables relationship managers to dedicate more time to personal banking services with the bank’s digital technology automating administrative processes.
“ADIB’s leading digital channels, complemented by an extensive branch network, has enabled ADIB to attract over 60,000 customers in the past 12 months. We will continue to increase the number of ADIB Express branches across the UAE in 2019 to build on this success,” added King.
ADIB Express branches provide customers with access to a wide range of self-service digital functions, while benefiting from the digitally enabled personalised service on-site or even via video chat. This seamless integrated approach enables relationship managers to dedicate more time to personal banking services with the bank’s digital technology automating administrative processes.
The branches contain cutting-edge banking technology, including interactive screens, Emirates ID scanners and media walls to provide customers with a truly immersive experience within a comfortable and welcoming environment.
The process for customers to set up an account, request a new card and checkbook, or apply for financing is now significantly quicker and can be completed in less than 30 minutes, completely free of paper. On leaving the bank, a customer’s new account or card, which is printed onsite, are fully activated for immediate use. Customers also have the option of booking an appointment or even starting the process online.
