Saudi Airlines has achieved a 30 percent reduction in operating costs as the result of upgrading its four contact centres …
Degrees of excellence
Al Ahli Holding Group is an enterprise holding group working in different sectors through more than 20 companies in steel, …
Leading through change
NWME: Why do we need to scrap Big Iron? It’s because every customer we talk to typically run into the …
Nissan CIO reshapes IT
Nissan has outsourced its entire operations to IBM in 1999, but is now returning its business analysis, architecture and other …
‘Efficiency is key to Avaya’s success’
Charles Giancarlo spent more than a decade at Cisco Systems and was widely considered a likely heir to Chairman and …
The Art of Data Delivery
Tony Young, Chief Information Officer of Informatica recently visited Middle East. In this exclusive interview with Faiz Askari, Head Online …
It’s IP time for SIs
Unleashing some of the market trends that are getting vibrant in the Middle East region, Sami Abi Esber, President of …
Tapping the Convergence
Louis Helmbold, Senior Technical Consultant, HP ProCurve Middle East, talks about some of the key trends in enterprise mobility in …