Avaya VP discusses how they have helped their customers along the entire journey

Savio Tovar Dias, Vice President – Avaya Customer Experience Services at Avaya International gives us details on how they help their customers leverage what they have built, understand the assets they have and migrate properly. He highlights how they follow the entire process from the backend (with support from artificial intelligence to ensure the customers get through the right channel) to the analytics; they use the latest available technology to provide a seamless customer experience.