The proposed contact center will serve as a centralized hub, allowing citizens to submit requests, file complaints, and access information about GEOSA’s services through various communication channels.
The General Authority for Survey and Geospatial Information (GEOSA) in Saudi Arabia has announced a strategic partnership with Avaya, a global leader in customer experience solutions, as part of its commitment to invest in and enhance customer care experiences.
Responsible for an extensive array of geospatial services, including geodetic surveys, topographic surveys, hydrographic surveys, nautical charting, and managing the National Tide Gauge Network, GEOSA is poised to revolutionize citizen interactions with the authority.
At the heart of this transformation is GEOSA’s initiative to establish an innovative contact center, leveraging Avaya’s cutting-edge technology seamlessly integrated with an advanced Customer Relationship Management (CRM) solution. Aligned with the goals of Saudi Vision 2030, this endeavor is a crucial step in the ongoing modernization efforts to elevate citizen experiences.
The proposed contact center will serve as a centralized hub, allowing citizens to submit requests, file complaints, and access information about GEOSA’s services through various communication channels. Abdul Fattah bin Ali Al-Shaqrawi, CIO at the General Authority for Survey and Geospatial Information, emphasized, “At GEOSA, we are dedicated to employing the best technologies and adopting world-class business practices to fulfill our vital mandate. Partnering with Avaya allows us to leverage their expertise in creating an advanced customer care solution, ensuring that citizen requests are addressed promptly and efficiently.”
Zouheir Diab, Managing Director – Saudi Arabia, Avaya, stated, “GEOSA’s investment in enhancing customer experience is a fantastic example of the rapid transformation we’re seeing across Saudi Arabia. Avaya is proud to support this evolution and contribute to the success of GEOSA’s crucial mission.”
The solutions implemented by GEOSA will be showcased at LEAP 2024, where Avaya is demonstrating how Saudi organizations can transform their experiences through AI-powered innovation. Avaya’s presence at LEAP is in collaboration with AIC2, Converged Generation Communications Co., Gulf Applications, Hawsabah, Imperium, NovelVox, Next Generation Networks, Smart Information System, and Vision Space.
Visit Avaya at stand H1A.D70 at the Riyadh Exhibition and Convention Center from March 4 to 7, 2024, to witness the future of citizen-centric customer care.
