Customer experience has emerged as one of the enterprise software industry’s hotter segments of late, as companies try to run marketing, sales and support across both traditional and digital channels.
BBC sacks CTO over failed £100m digital transformation project
The BBC has fired its CTO John Linwood over its failed Digital Media Initiative (DMI).
Snowden: NSA happy to spy on foreign firms for national gain
The National Security Agency would carry out industrial espionage operations in pursuit of US economic interests, Edward Snowden has alleged in a German TV interview.
IDC: Global smartphone shipments topped 1 billion in 2013
New numbers on smartphones suggest they’ve notched a significant milestone. The global market topped 1 billion shipments for the first time in 2013, covering about one-seventh of the world’s population, according to research by IDC.
Profits stall at Samsung's mobile division
Profits were flat in the fourth quarter in Samsung Electronics’ smartphone and tablet business, despite an uptick in sales, in part because the company spent more on marketing over the holiday shopping period.
Interview: Juniper Networks' new CEO, Shaygan Kheradpir
New Juniper Networks CEO, Shaygan Kheradpir, seemed to be hitting all the right notes speaking at the company’s RevUp 2014 conference in Las Vegas.
US federal watchdog calls for end to NSA phone records program
In a report to be released Thursday, the U.S. Privacy and Civil Liberties board says the National Security Agency’s bulk collection of phone records is illegal and should stop, according to the New York Times and the Washington Post.
CrowdStrike: Global cybercrime dominated by 50 core groups
Cybercrime in 2013 was dominated by a core of around 50 active groups, including Russian and Chinese ‘threat actors’ whose activities are only now coming to light, a report from monitoring firm CrowdStrike has found.
EMC to lean on VMware for public cloud
In lieu of launching its own public cloud lineup, storage giant EMC has decided to resell the cloud products of its VMware subsidiary, Network World has learned.
HP envisions the holistic data center
Hewlett-Packard has launched a set of services designed to help organisations manage their data centres more efficiently, using the principles of DCIM (data center infrastructure management).
Cisco & Intel: IT departments losing control through cloud services
The cloud offers senior executives the business control they demand, according to international research from Cisco and Intel, meaning IT departments need to “become more collaborative and innovative”.
Amazon and Microsoft drop US cloud storage prices by up to 50%
Last April, Microsoft committed to matching Amazon’s Web Services prices for compute, storage and bandwidth.
Kenya hit by $200 million school laptop procurement controversy
Following similar controversies in Zambia and Zimbabwe, Kenya has been hit by procurement scandal that has cast a shadow on the country’s roll-out of its school laptop project, valued at more than US$200 million.
Lenovo agrees to buy IBM's server business for $2.3 billion
Lenovo Group has agreed to buy IBM’s x86 server hardware business and related maintenance services for US$2.3 billion, it announced Thursday.