Nokia picks SaaS solution for global repair ops

Nokia is deploying Kewill's Service Logistics Solution across its global return and repair operations.

The mobile handset giant has signed a multi-year hosted Software as a Service agreement with Kewill.

The value of the contract has not been disclosed, but Phil Carnelley, an analyst at TechMarketView, believes “it's in seven figures”.

Commenting on the deal, Carnelley highlighted the relentless progress of Software as a Service. “Even in a major downturn, customers are willing to spend on software solutions where there is a clear business case,” he said..

“Kewill's clients, like Nokia, are adopting SaaS with alacrity. Most strikingly, its UK customer-base – the oldest-established part of its business – has switched almost entirely to SaaS in seven years: now 90% of clients are on SaaS contracts.”

Kewill, which TNT as a customer, says SaaS allows the global logistics giant to more easily provision solutions to their customers.