Focusing on how it can further enable enterprises manage their systems and operations, ManageEngine is showcasing its IT service management and analytics solutions at GITEX Technology Week.
Sridhar Iyengar, Vice President, Product Management, ManageEngine, said, “Over the last 14 years we have developed products that are aimed at providing better ITSM solutions to enterprises. We have focused on this because we have witnessed that the help desks or service desks have increasingly become a core function of today’s organisation especially when it comes to enhancing customer experience.”
In line with this ManageEngine launched its Analytics Plus, a self-service easy to use IT analytics platform that’s aimed at helping IT admins and CIO’s analyse data with rich visualisations and dashboards. “Enterprises are now experiencing an influx of data coming from a number of endpoints. We want to help businesses make sense of that data in such a way that they can understand it and utilise to further enhance their IT management capabilities,” said Iyengar. “We have also recognised that each and every member of an organisation can use data in different ways, so through Analytics Plus they can draw insights from their IT data. The solution also integrates easily with various data sources and tools, analyses vast data volumes and presents findings with rich visualisations.”
Iyengar also highlighted that the company is also showcasing its entire product suite, which includes a wide range of solutions for network performance management, IT help desk management, application performance management, desktop and mobile devices management, log analysis and security, privileged password management, and active directory management and reporting.
Speaking about the company’s participation at GITEX, Iyengar noted that the show is the most important event in their calendar. “The event attracts decision-makers from a variety of industries across the region,” he said. “Having said that, GITEX provides us with an unparalleled opportunity to introduce our latest product updates to leading industry professionals in the region. We believe that there’s no better platform in the region to connect with customers than this. And meeting our customers and partners through a platform such as this enables us to build our products better and cater to the market requirement. As the IT industry in the region is fast growing, we have aggressive plans and are also looking for more channel partners to reach out new avenues in the region.”
