Etisalat ties up with Alcatel-Lucent to improve customer experience

Etisalat and Alcatel-Lucent have signed an agreement today at Mobile World Congress that will see the two companies develop and apply the latest networking technologies and design, build and run scalable, cost-effective customer care operations to enhance mobile broadband accessibility and improve digital customers’ experiences.

The agreement covers a wide scope of cooperation, with Alcatel-Lucent providing key IP and ultra-broadband access technologies, as well as customer experience solutions.

A signing ceremony was held at the Alcatel-Lucent stand at Mobile World Congress, and attended by  senior executives including : Saleh Al-Abdooli, CEO of Etisalat UAE ; Haitham Abdulrazzak, Chief Technology Officer of Etisalat UAE,; Saeed Al Zarouni, Senior Vice President – Mobile Networks  ; Esmaeel Alhammadi, Senior Vice President – Network Development;  Michel Combes, CEO, Alcatel-Lucent; Willem Hendrickx, President, Alcatel-Lucent EMEA; Amr K. El-Leithy, President, Alcatel-Lucent Middle East, Africa, Turkey & Azerbaijan.

Saeed Al Zarouni, Etisalat Senior Vice president -Mobile Networks said, “We have successfully partnered with leading global technology providers to help shape the high quality of service that we extend to our customers. We look forward to strengthening our long-standing relationship with Alcatel-Lucent, and ultimately giving our customers an unmatched experience.”

Commenting on the ceremony, Amr K. El-Leithy said: “Etisalat and Alcatel-lucent have a long-standing history of collaboration. With our technical leadership and transformation expertise, we will be able to support Etisalat unleash its full business potential and deliver innovative solutions that push the boundaries of the telecoms industry to provide an unmatched mobile broadband experience.”